Privacy Policy

Effective Date: 08 August 2025

Cell City Trader  respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

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1. Who We Are

Our website address is: https://cellcitytraders.co.za.
We provide eCommerce services including the buying, selling, and repairing of devices.

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2. Information We Collect

We only collect the information necessary to process your orders and provide you with our services. This may include:

• Your name and contact details (phone number, email address).

• Delivery address.

• Payment information (processed securely via PayFast and Yoco).

• Account details if you register on our website (such as username and password).

We do not collect unnecessary personal data, nor do we use cookies for tracking or analytics.

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3. How We Use Your Information

We use your information strictly for:

• Processing and completing your orders.

• Coordinating deliveries with courier partners.

• Facilitating secure payments through PayFast and Yoco.

• Responding to your inquiries and providing customer support.

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4. Sharing of Information

Your information is shared only when necessary to deliver our services:

• With delivery companies, to ensure successful order delivery.

• With secure payment providers (PayFast and Yoco) for payment processing.

We do not sell, rent, or misuse your personal information.

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5. Data Protection & Security

We take reasonable measures to safeguard your information:

• Our website is SSL secured.

• Sensitive payment data (such as credit card details) is not stored by us and is processed directly by trusted third-party providers.

• Access to customer information is restricted to authorised staff only.

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6. Cookies

Our site may use cookies for essential functionality, such as keeping you logged into your account or saving items in your shopping cart.
These cookies do not collect personal information for advertising or analytics.

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7. Embedded Content from Other Websites

Some pages on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves in the same way as if you visited the external website directly. These external sites may collect data, use cookies, or track your interaction with their content.

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8. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling your orders.

• Legal, tax, and accounting purposes.

• Customer service follow-ups.

If you register for an account, the personal information in your profile will be stored until you delete your account or request removal.

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9. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your personal information.

• Request deletion of your information where legally possible.

• Opt out of receiving any future communications from us.

To exercise these rights, please contact us using the details below.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

• Business Name: Cell City Trader

• Email: info@cellcittraders.co.za

• Phone: +27 74 909 8436

• Physical Address: Block -2, Jewel City, 13, 43 Greene St, City and Suburban, Johannesburg, 2000

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

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Cell City Trader – Your trusted partner in buying, selling, and repairing devices.