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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
Payment Information
Delivery charges for orders from the Online Shop?
We charge a flat delivery fee on all orders, regardless of size or weight. This helps us ensure reliable nationwide delivery.
How long will delivery take?
Orders are typically delivered within 2–5 business days across South Africa. Delivery times may vary slightly depending on your location.
What exactly happens after ordering?
Once your order is placed, you’ll receive a confirmation email with your order details. As soon as your order is shipped, you’ll get a tracking number so you can follow your package’s journey.
Do I receive an invoice for my order?
Yes, an invoice will be emailed to you once your purchase is confirmed. You can also request a copy at any time by contacting our support team.
Order & Billing
How can I cancel my order?
Orders can be cancelled within 24 hours of purchase, provided the item has not yet been shipped. If your order has already been dispatched, you may request a return within 7 days of receiving the item.
How do I check my order status?
You can check your order status by logging into your account or by clicking the tracking link in your shipping confirmation email.
Can I make changes to my order?
If you need to update your order details (such as shipping address or product selection), please contact us immediately. Changes can only be made before the order has been shipped.
What payment options do you accept?
We accept secure online payments via PayFast and Yoco, which support a variety of methods including credit cards, debit cards, and instant EFT.
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Have questions about your order, or a general enquiry
